Position Details:
- Industry: Banking
- Location: Phoenix, AZ (Currently Remote)
- Job Title: Customer Relationship Manager
- Duration: 48 weeks
- Pay Rate: $25/hr
Description:
- First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests.
- Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
- Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight;
- Conduct limited research and respond to client and be able answer questions and inquiries;
Utilize the various bank systems to support clients requests.
- 1 years of experience working with customers.
- 1 years of experience handling difficult situations with customers.
- Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
- Comfortable receiving ongoing performance feedback and coaching.
- Ability to engage with customers, begin a conversation, build rapport, and handle objections.
- Comfortable receiving ongoing performance feedback and coaching.
- Comfortable with ongoing change and learning new technology/processes.
- Ability to analyze and resolve customer inquiries.
- Ability to provide a positive customer experience through creative solutions.
- At least an intermediate ability in computer skills.
- Ability to navigate multiple computer systems while interacting with the customer.
- First point of contact for inquiries received from high revenue clients via email or phone channel.
- Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products.
- May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
- Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.
Required skills: - 1 years of experience working with customers.
- 1 years of experience handling difficult situations with customers.
- Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
- Comfortable receiving ongoing performance feedback and coaching.
- Ability to engage with customers, begin a conversation, build rapport, and handle objections.
- Comfortable receiving ongoing performance feedback and coaching.
- Comfortable with ongoing change and learning new technology/processes.
- Ability to analyze and resolve customer inquiries.
- Ability to provide a positive customer experience through creative solutions.
- At least an intermediate ability in computer skills.
- Ability to navigate multiple computer systems while interacting with the customer.
Desired skills:
- 1-2 years of experience in the Banking/Financial industry.
- 1-3 years of experience working in a call center.
1) Treasury experience and knowledge
2) Client service experience
3) Ability to handle and resolve client challenges in positive, effective manner.1-3 years preferred.
customer service
Company:CollaberaLocation:Phoenix - Arizona - United StatesJob Types:ContractPost Date:October 21, 2021Valid Through:November 20, 2021