This position is responsible for handling various customers' requests and inquiries and assists existing and new customers to meet their requests.
Essential Duties And Responsibilities Include But Not Are Limited To (Not Official: Please ask the interviewer for more details):
• Handles various phone calls and e-mails from customers and subcontractors.
• Handles and resolves various complaints and claims from customers talking to the Supervisor / Manager depending on the difficulty.
• Coordinates inquiries and orders from customers with warehousing operation employees.
• Provides quotations to the customer and rates to other branches.
• Tracks shipments and informs customers of shipment status.
• Handles daily shipment arrangements such as scheduling a pick-up and deliveries, preparing documents related to warehousing operation, sending pre-alert document, tracing the shipment status, providing inquiring information with entry document.
• Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment.
• Issues invoices to customers according to mutually agreed quotations.
• Maintains customers' steady billing cycle; monitors invoices status, reminds payment for outstanding invoices with supporting documents when needed.
• Maintains selling rates and monitors/negotiates the costs/selling rates to achieve maximum profit with customer satisfaction.
(Other & Miscellaneous)
• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to the Supervisor for solution.
• Maintains good communication with supervisors, coworkers and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area and organizing data and documents.
• Performs special projects and other miscellaneous duties as assigned by the Supervisor.
Qualifications:
• High school diploma or general education degree (GED); or more than one year of related experience and/or training; or equivalent combination of higher education and experience.
• Software includes the use of Windows operating system, MS Office.
• Previous 3PL Logistics or B2B Customer Service experience.
PLEASE CALL CLAUDIA [Phone number shown when applying] XT 00 for more details
About Staffmark
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.