US Tech Solutions is seeking a "Customer Service Operator-Central Station " for a 12 month contract position with a client in Salisbury, NC
Job Poster: Shekhar Thakur Apply: Interested candidates are requested to send their resume to Jill at [Email available when viewing the job]
Job Responsibilities/Duties:
Monitor all sites to include retail locations and their support centers, and company real estate sites for fire alarms, intrusion alarms, and refrigeration alarms. Dispatch Police, Fire Department or company Asset Protection personnel as required. Act as central information hub for natural and man-made disasters, after-hours calls and emergency situations. Complete reports and record actions taken during incidents reported to the Central Station. Effectively communicate and disseminate information to proper authorities and company personnel.
· Utilize automated monitoring equipment for fire, intrusion and refrigeration signals received from company owned buildings 24/7/365.
· Coordinate responses which involve on-call personnel, fire, and police, rescue, and government agencies in a timely fashion.
· Serve as central information hub for Brands for after-hours calls/situations and emergencies.
· Receive initial call and coordinate response to emergencies including robbery, bomb threats, evacuations, fire, hazardous materials release, and adverse weather conditions.
· Respond to sensitive issues with strict confidentiality.
· Identify and communicate or resolve potential security and safety issues at corporate or retail locations.
· Convey professionalism and positive attitude when interfacing with general public, associates, vendors, local/state/federal officials.
· Remote training and assistance of store management for alarm systems.
· Direct calls, locate resources, and coordinate responses, inform/update/follow up as needed.
About US Tech Solutions:
Your talent, our opportunities - This is the premise behind US Tech Solutions.
You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global
Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally.
Connect with our talent team today.
USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences,
Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated "The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com.
"U.S. Tech Solutions, Inc. is an Affirmative Action, Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status
, veteran or military status, or any other legally protected status."