Customer Service Representative 3 at Kforce Finance and Accounting

RESPONSIBILITIES:

Kforce has a client that is seeking a Customer Service Representative 3 in Asheville, NC. Key Tasks:

• Customer Service Representative will resolve customer/s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• As a Customer Service Representative, you will keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
• Solicit sale of new or additional services or products

REQUIREMENTS:

• High School diploma or GED required
• 5 to 7 years of customer service related experience required
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
• Ability to work independently and manage one's time
• Ability to accurately document and record customer/client information
• Previous experience with computer applications, such as Microsoft Word and PowerPoint

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Company:Kforce Finance and AccountingLocation:Asheville - North Carolina - United StatesJob Types:ContractPost Date:October 29, 2021Valid Through:November 28, 2021

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