Classification: Customer Service Representative
Compensation: $17.10 to $19.80 hourly
Candidates who love building solid customer relationships will be interested in Robert Half's new Customer Service Representative position in the growing Events/Exhibitions industry. This Customer Service Representative position is an excellent career opportunity for someone who is articulate and highly-skilled. This short-term contract / temporary Customer Service Representative position in New York, New York could be perfect for you! This is a great position for you, if you thrive in a dynamic, rapidly-changing call center.
Key responsibilities
- Be a part of business development by by actively cross-selling and referring customers
- Handle incoming telephone calls
- Contribute accurate, friendly customer service in a timely fashion
- Manage the fielding and sending of important written business correspondence- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
- Strong problem-solving skills
- Advanced Microsoft Office skills
- Positive attitude and an engaging businesslike approach
- Excellent customer service and office administrative skills
- Excellent written, verbal and social communication skills highly desired
- 2+ years' experience with performing in a goal-driven & customer-focused environment preferred
- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
- Ability to navigate multiple computer systems and applications
- Solid understanding of customer service
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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