Job Title: Customer Service Representative
Duration: 6 + Months
Schedule: Training - 6 weeks on a 40 hour per week schedule, 8AM CST to 4:30PM CST.
Schedule - Once training is over move to a part time schedule, Day time hours Monday to Friday 9AM CST to 2:00 PM CST are the hours to work once out of training.
Location: Remote
(100% WAH but needs could change, do not source in California, Alaska, nor Hawaii. ( Candidate need to work according to Central time zone)
Duties:
· Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
· Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
· Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Works to clearly defined procedures under close supervision.
· Remote worker capable. Work at home, but not guaranteed based on business need.
· Must have their own broadband internet 10 MBps Cannot use Telecommunication nor satellite internet.
· Assist callers and customers understand our business. Topics would include answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.
· Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
· Be an advocate for health and wellness.
· Candidates must complete/pass midterm and final during training
Skills
· Type 35 WPM
· Basic Troubleshooting skills that uses all resources trained to resolve customer issues.
· Utilize Outlook, Excel (view documents), and web based knowledge tools,.
· 1+ years of customer service experience analyzing and solving customer problems required;
· Must be able to connect a monitor, keyboard, HDMI cable, USB cables, and telephone to a computer. This includes connecting equipment remotely and following written instruction.
· Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
· Knowledge of Medical Terminology a PLUS
· Excellent written and oral communication skills
· Exceptional organizational and time-management focus
· Proven abilty in connecting to meeting software Zoom or WebEx
Note: Please add below mentioned disclaimer on your further posting attachments.
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."