Classification: Customer Service Representative
Compensation: $14.25 to $16.50 hourly
Are you looking for work in the Healthcare, Hospitals, Social Assistance field? This Customer Service Representative position via Robert Half in a dynamic, rapidly-changing call center might be the job for you! If you love building solid customer relationships, you might be the articulate, highly-skilled Customer Service Representative we're looking for. This Customer Service Representative job is long-term contract / temporary to hire, and located in Charlotte, North Carolina.
What you get to do every day
- Handle incoming telephone calls
- Provide accurate, friendly customer service in a timely fashion
- Receive and send written business correspondence
- By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers- Strong computer skills including customer database systems
- Experience with Microsoft Office required
- Proven experience going the extra mile to solve complex customer inquiries via extensive research
- 2+ years of past relevant experience
- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
- Supportive, positive attitude with a professional demeanour applied to all tasks
- Excellent verbal, written, and social communication skills
- Demonstrated talents in communicating and interacting with clients/customers, both internal and external
- Numeric data entry experience highly desired
- Command of Call Center Customer Service
- Comprehensive knowledge of customer service
- Foundational knowledge in data entry
- Deep understanding of Customer Support
- Adeptness in HealthCare Environment
- Strong customer service and office administrative skills
- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at [Phone number shown when applying]. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit [Link available when viewing the job] for more information.
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