The Customer Service role has a wide list of responsibilities. The Customer Service representative:
l Make outbound calls to customers to advise of changes to their delivery schedule due to late trucks, holidays and
l routing changes
l Assist customers on the phone and via email with questions they may have about their orders and deliveries
l Gather, compile and track key account information for new customer roll-outs.
l Support sales teams by reviewing and analyzing inventory management reports and taking necessary action with
l vendors and internal cross-functional teams as needed.
l Use online computer programs to check customer orders for exceptions that need to be addressed.
l Create reports to summarize changes to customer orders and out of stock items.
l Use a variety of online systems to document and process special orders and credit requests.
l Assist with maintaining customer order guides as directed by the sales team
The Customer Service role has a wide list of responsibilities. The Customer Service representative:
l Make outbound calls to customers to advise of changes to their delivery schedule due to late trucks, holidays and routing changes
l Assist customers on the phone and via email with questions they may have about their orders and deliveries
l Gather, compile and track key account information for new customer roll-outs.
l Support sales teams by reviewing and analyzing inventory management reports and taking necessary action with
l vendors and internal cross-functional teams as needed.
l Use online computer programs to check customer orders for exceptions that need to be addressed.
l Create reports to summarize changes to customer orders and out of stock items.
l Use a variety of online systems to document and process special orders and credit requests.
l Assist with maintaining customer order guides as directed by the sales team
Will work virtually, but must live local as some travel into the office may be required.