Position: Customer Service Representative.
Location: Phoenix, AZ.
Duration: 2 Months (Possible extension)
Responsibilities:
- Successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location.
- Communication scripts, handling different topics and acting as a liaison between our company and its customers.
- Responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
- Handling patients, referral sources, and administrative department inquires.
- Communicating with insurance companies and/or prior authorization requests.
- Entering patient information into a customer information system.
- Ensuring customer satisfaction and assisting them with issues/concerns related to their health.
- Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers.
- Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.
- Becoming educated in qualifications of multiple insurances to ensure clean order intake.
Required Skills:
- High school diploma required.
- Excellent customer service and problem-solving skills.
- Ability to work both independently and as a part of a team.
- The time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
- Exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
- Ability to convey a positive and professional image to customers and employees
- Maintain composure in high-pressure situations
- Capable of following an issue through to its conclusion.
Experience:
- 1+ years of experience in customer service.
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Company:CONFIDENTIALLocation:Phoenix - Arizona - United StatesJob Types:ContractPost Date:October 29, 2021Valid Through:November 28, 2021