Customer Care Associate
12 Months
Remote, for now, must reside near San Diego
Description:
• 1+ years of experience
• Inbound calls from members- include co-payment or deductibles questions, appeals, grievances, etc.
• Support team members and participate in team activities to help build a high-performance team.
• Thoroughly documents customers' comments/information and forwards required information to the appropriate staff
• In office: Cubicle-based, call center environment, break room, vending, café, and two gyms.
Top Skills:
Customer Service experience
Call center experience
Nice-To-Haves:
Mental health knowledge
Behavioral health knowledge
Healthcare experience/knowledge
- Manage call center representatives and call performance
- Perform call center follow-up
- Perform other call center duties
- Prepare call center performance reports
- Report daily call center stats
- Assist with supporting call-center
- Selling services to consumers who call the call center
- Maintain call center database by entering information on every call
- Provide support for call center agents on escalated calls
- Provide backup call center management
- Plan for call center technologies
- Receive inbound calls from customers
- Impacting call center performance to management
- Lead an exceptional call center team
- Manage the daily call center operations
- Resolve inbound customer calls regarding account
- Maintain call center database by entering information
- Define inbound call readiness state
- Processing customer transactions in a call center environment
- Maintain call center database by recording call outcomes and disposition
Company:Advanced ResourcesLocation:California - United StatesJob Types:ContractPost Date:October 29, 2021Valid Through:November 28, 2021