Title:- IT Administration Specialist I or Technical Support Assistant
Req NO:- TMOBJP00013458
Duration:- 6-12 Months
Location: Columbia Maryland USA 21046
Job Description:-
At least 1 year relevant experience required. Competent in supporting enterprise customers and partners in a client systems/workstation environment, including but not limited to desktops, networks, laptops, peripherals, POS systems, and various in store technologies. Duties may include: - Hardware and Software Management: Online and spare parts inventory control, installation and configuration, management and troubleshooting. Assist with new technology research, testing and pre-purchase evaluations. Assist with system health monitoring, performance analysis, proactive alerting, software upgrades and maintenance, rack space management and warranty repair coordination. - Proactive Maintenance and Incident Resolution: Routine system and process monitoring, incident resolution or escalation, outage status tracking and technical library management. Function as a remote liaison to other groups in EIT to assist with project related tasks, reporting and analysis, in-depth troubleshooting of complex IT related incidents, customer relations. - Group Policy Administration: Assist with design and implementation of new group policy solutions and continued maintenance. - Print Services: Duties include management of Windows print servers and associated print queues. **NOT ELIGIBLE FOR PLACEMENT OTHER THAN ONSITE**
Intake Information:
Target hire date: 10/25
Expenses approved.
Technology Requirements (I.E Programs, systems, etc): Familiarity with Windows, O365, OneDrive, VPN, browsers, Citrix
What does a typical day look like? (daily tasks): Project and break/fix work for Corporate and Retail customers. A lot of our Retail troubleshooting requires dispatching to our Local Company Owned Retail stores
Preferred background/prior work experience?: IT Field experience with providing remote and onsite hardware/software support for Windows based laptops/desktop, network cabling, point of sale support experience preferred
Priority soft skills: Excellent customer service skills
Resource will support Corporate and Retail primarily and possibly Call Center
TMO to provide laptop and equipment
Title:- IT Administration Specialist I or Technical Support Assistant
Req NO:- TMOBJP00013458
Duration:- 6-12 Months
Location: Columbia Maryland USA 21046
Job Description:-
At least 1 year relevant experience required. Competent in supporting enterprise customers and partners in a client systems/workstation environment, including but not limited to desktops, networks, laptops, peripherals, POS systems, and various in store technologies. Duties may include: - Hardware and Software Management: Online and spare parts inventory control, installation and configuration, management and troubleshooting. Assist with new technology research, testing and pre-purchase evaluations. Assist with system health monitoring, performance analysis, proactive alerting, software upgrades and maintenance, rack space management and warranty repair coordination. - Proactive Maintenance and Incident Resolution: Routine system and process monitoring, incident resolution or escalation, outage status tracking and technical library management. Function as a remote liaison to other groups in EIT to assist with project related tasks, reporting and analysis, in-depth troubleshooting of complex IT related incidents, customer relations. - Group Policy Administration: Assist with design and implementation of new group policy solutions and continued maintenance. - Print Services: Duties include management of Windows print servers and associated print queues. **NOT ELIGIBLE FOR PLACEMENT OTHER THAN ONSITE**
Intake Information:
Target hire date: 10/25
Expenses approved.
Technology Requirements (I.E Programs, systems, etc): Familiarity with Windows, O365, OneDrive, VPN, browsers, Citrix
What does a typical day look like? (daily tasks): Project and break/fix work for Corporate and Retail customers. A lot of our Retail troubleshooting requires dispatching to our Local Company Owned Retail stores
Preferred background/prior work experience?: IT Field experience with providing remote and onsite hardware/software support for Windows based laptops/desktop, network cabling, point of sale support experience preferred
Priority soft skills: Excellent customer service skills
Resource will support Corporate and Retail primarily and possibly Call Center
TMO to provide laptop and equipment