The Mobile Support Technician will ensure efficient, mobile operations for the end-user community. This includes providing support for mobile devices and products, including IOS, Android, MIFI, and Hotspots devices. This role requires the active monitoring of Mobile Service Desk tickets; resolving end-user requests; and completing new hire deployments, all within established SLAs. Candidate must have the ability to work with minimal supervision; be self-motivated; can handle multiple tasks simultaneously; and prioritize work at all stages of the Mobile Support Lifecycle.
Essential Duties and Responsibilities:
Support all aspects of Mobile Device Lifecycle including 2nd and 3rd level mobile support, procurement, deployment, refresh, reclamation, decommission, and troubleshooting.Deploy and support IOS and Android mobile devices including basic phones, smart phones, tablets, and hotspots
Interact with third-party vendors and carriers.
Enforce mobile device security by ensuring compliance with company's security policies and procedures.
Maintain mobile device inventory and provide the organization with a real-time inventory of levels.
Administer Intune and Airwatch MDM solution, as well as Apple Business Manager (DEP) and Android Enterprise Device Management.
Work with mobile device vendors on various account maintenance tasks, including billing discrepancies, reporting, and service issues.
Thoroughly record information into an ITSM system to ensure resolution in compliance with service level agreements.