The Senior Program Manager will be responsible for leading the effort to modernize our Customer Master Data Management Processes, Procedures, and tool. It is a very large cross-functional effort as it is a multi-year, $7M effort. The Program Manager will lead a team of 12 cross-functional tracks and will have 45+ active stakeholders that will need regular engagement.
This is a very large, complex, and challenging project and will need a very seasoned Program Manager who has mastered project management disciplines to get the team to the finish line.
Responsibilities
- Lead global, cross functional programs focused on improving scale and efficiency and increasing customer and employee satisfaction
- Use program and project management best practices to help teams execute programs on time, on budget, and within project goal specifications.
- Ensure program and/or project goals and objectives are met. Lead benefit realization exercises.
- Analyze solutions from multiple angles, provide recommendations considering the needs of functional or cross functional teams, and assess priority based on fit to agreed organizational criteria
- Present to program steering committees making detailed, prioritized recommendations, communicating risks and program status, facilitating discussions and driving decision making
- Lead program status reporting highlighting risks, issues and concerns
- Create and communicate program charter, scope and goals to stakeholders
- Baseline current process performance, set objectives, and complete cost benefit assessments. Create metrics and dashboards to measure process efficiencies in order to validate results
- Drive program implementation working closely with subject matter experts through initiation, business requirement definition, solution selection, functional design, development, testing, change management and go-live
- Estimate and request funding and resources. Track budget actuals and forecast spend
- Identify and engage appropriate stakeholders, manage expectations and drive conflict resolution
- Resolve issues and escalate as required.
- Experience with both waterfall and agile methodologies – a good understanding how to get frequent/regular deliverables in an iterative manner.
- Excellent facilitation and communication skills
- Experience leading cross functional workshops and meetings
- Excellent project management skills
- Excellent influencing and change management skills
- Highly organized and ability to prioritize
- Experience working for a Global organization across multiple functions & regions
- Strong critical thinking skills
- Highly pro-active & ability to work independently
- Enthusiastic and a passion to learn and develop
- 10+ years' experience in related field preferred
- Bachelor's degree required
- PMP Certification preferred
Fluent English language skills (both verbal and written)
Company:AMISEQLocation:Atlanta - Georgia - United StatesJob Types:ContractPost Date:October 28, 2021Valid Through:November 27, 2021