Telecom Subject Matter Expert
Duration: 2 years+ contract (multi-year project)
Location: Brooklyn, NY 11201
Responsibilities:
* Manage and oversee the execution and delivery of all aspects of the telephony components of the NG911 system to replace the current E911 system.
* Incorporate applicable federal, state, and professional organizations' standards and guidelines for a NG911 system.
* Identify potential impacts to the current E911/PSAC operations, and any associated Police, Fire, Emergency Medical or other NYC operations.
* Provide telephony designs and configurations between the NG911 system and all external telephony components and systems.
* Review and assess Call Handling telephony requirements and proposed integrations.
* Develop test cases and identify risks associated with telephony integrations.
Required "Must Have" Skills:
* Minimum 12 years' experience in a particular technical and/or business application, product, platform or methodology.
* 12 years of Call Center Call Handling systems experience
* Experience with Public Safety E-911 system
* Solid technical experience in a large-scale enterprise call center (Commercial or Public Safety).
* Experience supporting a major call center system such as Vesta, Genesys, Five9, NICE CXone, Twilio, Avaya, RingCentral.
* Knowledge of protocols such as VOiP, SIP, RTP, SS7
* Experience with writing business and requirements analysis documents (both operational and technical) and providing commentary
* BS/BA undergraduate degree