Triumph Group - Deskside Support at eXcell

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We re currently in search of a qualified Desktop Support Technician to join our client, and successful aerospace manufacturer for an on-site position in Clemmons, NC.

Job Duties:
Assist users by performing the following activities

• Troubleshoot system, office, hardware, and business applications
• Desktop support and troubleshooting
• Imaging of desktops
• Movement of workstations
• Support users during desktop/laptop refresh and break/fix
• Work in Customer's Helpdesk during downtime
• Perform desktop level technical activities as per Site Lead's instruction

Skill Set / Profile:

• The ideal candidate will be established in Deskside Support – hardware, active directory, lifecycle of hardware, imaging, deployment, break-fix, coordination with vendors (ex: Dell, follow agreements)
  someone with
• At least 3-5+ years' experience and the more experience the better and again must be a generalist.
• In need of someone who is organized, can coordinate activities, good follow through, strong customer service, patient and must be able to multi-task.
• Understanding of networks, voice, infrastructure as they will be dealing with server guys – what is causing the problem and work with the appropriate teams
• They will be supporting all levels of users from shop floor to C-Level Executives.
• Will assist with teleconferencing, meeting rooms, video and other equipment.
• Need to have tactical competency, have a defined troubleshooting process no matter what model they use. Ex: OSI model – they can work through the application layer or can working it backwards.
• Must have strong customer service, must be able to handle some simple things that will hit their desk.  

 
Full COVID-19 vaccination may be required.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **[Link available when viewing the job] Supports Equal Employment Opportunity** [Link available when viewing the job], a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit [Link available when viewing the job]. 

Company:eXcellLocation:Clemmons - North Carolina - United StatesJob Types:ContractPost Date:October 22, 2021Valid Through:November 21, 2021

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