Ultimate Staffing has a prominent Business Services and Marketing partner located in Burnsville needing to temporarily add to their customer service team (for the winter!!!) If you are just starting out in the customer service world, or are an experienced customer service representative looking for a new adventure, this could be an AMAZING new team for you!!!
- Be a positive and energetic first impression for the company
- Qualify inbound leads and convert to clients; divert any unqualified leads in a friendly manner
- Assist and fulfill Independent Sales Representative requests and escalate as needed
- Uphold a less than five-minute response time on all inbound communication platforms
- Monitor and uphold the company 15 minute promise through the CRM
- Manage all inbound company communications, including but not limited to: calls, texts, social media messages, online chats, emails and more
- Manage all social media comments: respond to all comments within one hour and delete inappropriate comments as needed
- CRM Management
- Enter qualified leads into the CRM and pass out to agents
- All information entered into the CRM should be done with accuracy
- Platform Management
- Turn notifications on for all working platforms during scheduled shifts
- Check all platforms every 5 minutes to avoid missed notifications
- Manage client situations utilizing the Tricky Situations protocol and escalate as needed
- Collaborate and communicate with team members when there are spikes in platform traffic, leveraging them as backup as needed
- Utilize the team and management as a resource and follow proper channels of communication
- Assist with office administrative tasks, data entry/analysis projects, conversion metric tracking, and other departmental tasks as needed
- Answer emails on behalf of the company or forward to correct departments
- Able to provide your own laptop and iPhone
- Proficient with CRM tool (preferred)
- Proficient with Windows/PC products
- Proficient with social media platforms
- High School Diploma or equivalent required
- Bachelor's Degree recommended
- 0-10 years' experience on a Customer Service team (pay depending on experience: $15 - $21/hour)
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Company:UltimateLocation:Bloomington - Minnesota - United StatesJob Types:ContractPost Date:November 3, 2021Valid Through:December 2, 2021