Classification: Medical Customer Service Rep
Compensation: $18.05 to $20.90 hourly
This position serves as the clerical support to the Referral Center for the Sutter Care at Home. This position assists the Clinical Referral Specialist and the Supervisor in ensuring the effective communication between Referral Center staff, referring physicians, board and care facilities, skilled nursing facilities, patients, families, hospice site staff, patient care liaisons, other referral sources, and the SCAH organization. The Referral Specialist assists in managing the referral center phone calls and documenting hospice referrals in the EMR system. The Referral Specialist assist with scheduling initiation visits and SN Admission Assessments, consistently communicates with sites regarding new referrals, and supports statistics and reporting functions for the Referral Center. Utilizes and promotes use of excellent customer service skills when working with referral sources and site staff.
Basic Medical Terminology, ICD-9, Microsoft Outlook, Microsoft Excel, Data Entry, Customer Service
Please contact Robert Half at [Phone number shown when applying] today for imnediate consideration.
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