Customer Service Agent
Work From Home Opportunity
Must be in Houston, TX area
Assist with performing general support functions for client shipments. Models and acts in accordance with our guiding principles and core values.
Typical Responsibilities:
Hours: M-F 7a - 7p availability
Payrate 16.50/hr
Trace and track customer's freight.
Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
Provide proof of delivery.
Responsible for processing pick-up requests and entering data in the system.
Respond to and handle all daily customer service requests.
Notify customers of any delays in shipping and dispatching points.
Enter shipment data in system.
Perform other duties as assigned.
Requirements:
•Read and interpret documents and write routine correspondence.
Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
PC literate. Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills.
Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to speak effectively before groups of customers or employees.
Responds promptly and professionally to customer needs.
•Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.
•Gathers and analyzes information skillfully.
•Balances team and individual responsibilities; exhibits objectivity and openness to others' views.
•Consistently at work and on time. Must be able to read, write and speak English fluently.
Minimum:
High School Diploma or GED.
One to two years related experience.
About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Company:StaffmarkLocation:Houston - Texas - United StatesJob Types:ContractPost Date:November 5, 2021Valid Through:December 4, 2021