Job Responsibilities:
- Balances exceptional customer service with strong investigative research
- Customer contact is made through inbound and/or outbound calling to complete investigation.
- May also involve contacting third parties for research.
- May utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim.
- Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity.
- Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses
- May be responsible for multiple claim types.
- Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications.
- May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assigning loss accountability.
- May participate in special projects.
Additional duties may include:
- Closing and/or reissuing cards or accounts, researching or placing holds and restraints, reversing fees, and/or referring accounts for suspected elder abuse, identity theft, or account misuse.
Required Skills:
experience in customer service. efficient in computer skills. Experience in high volume calling
Company:CollaberaLocation:Chandler - Arizona - United StatesJob Types:ContractPost Date:November 6, 2021Valid Through:December 5, 2021