· you will work in an inbound contact center taking approximately 40-60 calls daily, providing exceptional service to our Client Wealth Management clients regarding their banking and brokerage accounts, credit and debit cards, small business accounts, home loans and / or online banking
· Effectively educate, promote and guide clients through our online and mobile self-service capabilities at every opportunity
· Provide clients with clear, complete and accurate responses to their questions and inquiries at point of call
Error-free and timely processing of client requests (i.e. cred card payments, transfers within accounts, setting up online banking access, credit or debit card activation, etc.)
Requirements:
· 2-3+ years of experience working with customers.
· 2-3 + years of experience in handling inbound or outbound calls
· Must possess the skills to navigate between multiple screens, keep the client fully engaged and manage call time, while quickly and accurately typing relevant notes and processing information in the system
Must have experience with gathering, absorbing and using facts / information to make effective decisions and develop sustainable solutions to problems / issues
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.