Title: Customer Service Supervisor
Location: Garden Grove, CA (92841)
Job ID: #62590
Shift -11am - 7pm Tues - Sat
The position you are applying for will require a successful candidate to pass a background check, drug screen and you will need to show proof you are fully vaccinated against COVID-19 or have a valid medical or religious exemption prior to your start date.
Send Resumes to Christa Franco at [Email available when viewing the job]
Position is Customer Service SUPERVISOR
Supervise and leads the assigned customer service group, which has the responsibility of responding to and taking a pro-active approach to customer inquiries and requests along with order entry and sales order administration. Acts as primary focal point between the Company and customers with respect to support and service activities. Implements and monitors processes to ensure proactive identification of quality, delivery, and fielded product issues with the objective of achieving 100% customer satisfaction.
• Manage team to ensure 24 hour coverage of customer service group, including weekend and holiday shifts
• Maintain systems and procedures that insure an efficient and effective order administration process that is responsive to the customer requirements
• Attend customer meetings concerning service and support activities
• Monitor and coordinate responses to requests from customers to maintain established response time for department
• Coordinate effective communication with sales order entry, program management, engineering, manufacturing, and production control of customer requirements
• Maintain daily reporting within the customer service group and generate status updates as required
• Oversee and helps to maintain and promotes good personal relationships with customers
• Ensure that all duties for responsible employees are carried out in the customer service department
• Responsible for the overall direction, coordination, and evaluation of these employees
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Interviews, hires and trains employees, coordinates work assignments, conducts performance appraisals, and helps resolve employee and customer issues
• Maintain and coordinate distribution of performance reports that evaluate and measure on time delivery, past due, etc.
Education:. Bachelor's degree, or equivalent, in Business Administration or related field; or equivalent experience.
Experience: Minimum 5 years' experience in Sales or Customer Service in a manufacturing environment, with at least one year supervisory experience
Computer Skills: Proficient with MS Project, competent with MS Office programs
Other Skills:
• Basic Knowledge of Sales methodologies
• Proven ability to manage complex projects, including customer requests and concerns
• Excellent communication skills, both verbal and written
• Ability to build and maintain effective relationships
• Stronger leadership and organizational skills
• Ability to analyze & summarize information
• Financial acumen.
Preferred Skills:
• Experience working with aerospace products
____________________________________________________________________
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
Customer Service