Work from Home after Training
Hours : 10:30am to 7:00pm
Work Week: 1 - Monday, 2 - Tuesday, 3 - Wednesday, 4 - Thursday, 5 - Friday
Rate: $16.00/hr on W2
Duration: 5+ Months
Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents.
Additional Job Details: Pay rate not to exceed $16.00 per hour. Candidates will be assisting the Human Resource Service Center with COVID-19 Emergency pay phone calls and case file processing. Calls will fielded for union and non-union employees that meet medical criteria. Customer service skills required, HR knowledge a plus. Basic computer navigation required. Typing and computer navigation testing performed Training will be conducted from 0800-1630 Monday through Friday. All candidate MUST be available to work until 7pm
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Maintain customer service related information for customer accounts
- Ensure quality customer service and customer satisfaction
- Maintain customer service voicemail and return customer calls
- Provide customers with superior customer service
- Provide customer service for internal customers
- Capturing customer information and answering customer inquiries
- Resolve inbound customer calls regarding account
- Take customer orders and provide high-quality customer service
- Make out going customer service calls
- Work with customer service manager to ensure proper customer service
- Resolve any customer service issues
- Answering inbound calls and providing excellent customer service
- Provide customer support and handling customer inquiries
- Combining excellent customer service skills
- Assure quality customer service to all customers
- Provide exceptional customer service to all customers
- Provide superior customer service with all customer interactions