Position Details:
Industry: Banking
Location: Remote
Job Title: HR Coordinator
Duration: 12 months
Description:
Provide single point of contact support to applicants and employees who request a medical accommodation for the following purposes:
• To fully participate in the application process
• To perform the essential functions
• To have equal access to benefits and privileges of employment
Key Areas of Responsibility:
• The Consultant must be a demonstrated self-starter with an excellent track record of success in their current environment. They must also be a strong, decisive, customer service focused professional who can assess needs quickly and offer solutions to reasonably accommodate applicants and employees while mitigating risk to the Bank.
• The Consultant will:
o Engage with employees to understand accommodation needs in the workplace
o Analyze medical documentation to assess an employee's accommodation needs
o Engage the employee's manager to understand business requirements and discuss workplace accommodations on behalf of the employee
o Mitigate risk by identifying inconsistent accommodation practices
o Contact medical providers for additional information regarding an employee's medical restrictions
o Influence managers, senior leaders, and HR partners on potential risks for accommodations requests
o Partner with Legal, Employee Relations, Worker's Compensation, MetLife, Sedgwick and HR Managers to review accommodations requests
Required Skills:
• 3-5 years of Employee Relations and/or Human Resources client facing experience with focus on customer service
• Working knowledge of the Americans with Disabilities Act, FMLA, and state disability laws
• Ability to navigate numerous variables (including employee needs, line of business/partner considerations, and risks) and creatively problem-solve based on information on hand
• Excellent verbal and written communication skills – must be able to understand and explain complex topics to people in clear, concise and understandable terms
• Exceptional customer service with proven ability to demonstrate care, empathy, patience and listening skills
• Proven experience in researching, documenting, and escalating issues as required
• Desire to continuously improve experiences for our clients
• Ability to multi-task in a high performing environment while focusing on attention to detail
• Excellent typing skills and computer proficiency, including the ability to talk, type and navigate multiple systems simultaneously
• Highly organized, accuracy driven, proactive work ethic to ensure consistency of data entry and appropriate urgency to sensitive situations
• Ability to navigate a conversation in a confident manner geared towards resolution and accurate data collection/confirmation (asking closed-ended questions in an empathetic way)
• Experience with appropriately handling and safeguarding confidential information
• Ability to manage multiple cases simultaneously and resolve them in a timely manner
• Ability to effectively document notes in a clear and concise manner
• Ability to talk and types notes simultaneously
• Proven experience managing multiple competing priorities simultaneously, strong prioritization and time management skills, self-directed and results oriented
Desired Skills:
• Bachelor's Degree
• Knowledge of Employee Relations regulations and policies
• High-touch case management experience
• Experience in escalations and issue management
• Knowledge of Human Resources products and processes
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