- Interface directly with the client, internal and external authoring teams, on-site validation teams, and other regional members around the globe to produce publications
- Support efforts to resolve customer concerns related to labor time guides, bulletins, service manual, etc.
- Create change request documents to communicate Labor Time Guide updates to authoring team for processing
- Verify source documents for accuracy
- Manage new and current specification and reference documents as related to the role
- Apply automotive knowledge and utilize multiple source files in order to identify appropriate content for use in publications
- Support Labor Time Guide impacted special projects
- Conform to security policies and data integrity
- Respond respectfully to requests for information
- Ensure accurate and proper reporting on project progress to leadership
- Support meetings as required
Competencies:
- Excellent oral and written communication skills
- Ability to multi-task, and manage time efficiently, to meet deadlines
- Decision making and problem-solving skills
- Ability to work in an office setting
- Willing to take ownership of responsibilities and continuously look for improvement
- Well organized and possess great attention to detail
- Positive attitude toward change, and inevitable mid-project course corrections
- Demonstrate ability to work in a fast-paced environment, with minimal supervision
- Possess a willingness to learn and ability to be mentored
Qualifications
- Associates degree or equivalent. Bachelors degree preferred
- 2-5 years of similar work experience, experience with database functionality preferred
- Previous experience with client vehicle service and service information preferred
- Exceptional PC skills and intermediate knowledge of MS Office (i.e. MS Access, Word, Excel, etc.)
- Database knowledge and skills, with the ability to create reports and run queries
- Working knowledge of automotive service industry, service equipment and shop safety
Top 3 Skills this candidate must have:
- Computer skills- Microsoft applications (especially Access, Excel), Windows applications (Explorer, Internet, etc.)
- Automotive skills- Working knowledge of automotive service industry, service equipment and shop safety
- Client knowledge- Experience working within client. Preferred knowledge of client CCA systems (ex: EPC, GSA, LTG, SI, etc.).
Some personality traits preferred would be:
- A person who is self-motivated, with the ability to learn quickly, set priority, and work with minimal oversite; understanding when to escalate issues as needed.
- During the training phase my team and I will be more hands-on to get them up to speed, but the expectation would be that they will be able to work without micromanagement.
- This is especially important due to the WFH situation we will have for at least the next 2 months
- Has a One Team attitude
- We have team touch point meetings every morning to share information, discuss issues, etc.
- The individual should also be open to helping other team members out as needed
- A person who is detailed, and who likes to investigate issues and to verify information. Not afraid to ask questions
- The main part of our job is to perform read across, and implement changes to update the labor time guide, or resolve dealer issues
- Positive attitude to change, with ability to take in feedback.
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.