Location: Columbus, GA 31999
Duration: 3+ months Contract (High Possibility to extend)
Job Description:
- Performs research on policy claims status and pended business; examines some billing inquiries, and
- obtains additional policy information; analyzes and handles service requirements from various sources
- associated with assigned accounts; requests additional information or confirmation of desired action;
- Submits and track claims, researches and pulls deduction summaries, submits changes, policy
- cancellations, additions, other changes; follows standardized procedures or instructions to resolve
- most questions and problems, and refers only the most complex issues to more experienced team
- members; serves as a resource to others in resolving of problems and issues
- Communicates with payroll accounts, policyholders, associates, coordinators, and various
- departments to obtain additional information or confirm changes; generates necessary
- correspondence
- Reconciles and services account payments; Identifies discrepancies or account variances and takes
- the necessary steps to resolve or refer issues to the appropriate team member or department for
- resolution; ensures that activity, such as information changes, premiums, approvals, correspondence,
- account reconciliation, etc., is recorded accurately and promptly
- Performs other duties as required
Required
- Knowledge of principles and processes for providing customer and personal services; this includes
- needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Knowledge of administrative and clerical procedures an systems such as word processing, managing
- files and records, and other office procedures and terminology
- Skill in giving full attention to what other people are saying; taking time to understand the points
- being made; asking questions as appropriate
- Skill in understanding the implications of new information for both current and future problem
- solving and decision-making
- Skill in using mathematics to solve problems
- Skill in selecting and using training/instructional methods and procedures when learning new
- policies, procedures, concepts or products
- Skill in managing one's own time and the time of others and actively looking for ways to help people
- For positions requiring the use of bilingual skills: Fluency in Spanish with the ability to translate documents
Preferred
- Acting with Integrity - Clearly states goals and beliefs; lets people know his/her true intentions; does
- what he she said they would do; follows through on commitments
- Communicating Effectively - Expresses ideas and information in a clear and concise manner; tailors
- message to fit the interests and needs of the audience; delivers information in a manner that is
- interesting and compelling to the listener
- Pursuing Self-Development - Demonstrates ambition and desire to move forward in his/her career;
- engages others in discussions about career development; seeks feedback on ways to increase his/her
- performance; takes advantage of opportunities to build new skills and capabilities
- Serving Customers - Builds strong relationships with customers; stays aware of customer needs concerns and satisfaction; responds promptly to customer questions and requests; effectively
- manages customer expectations
- Supporting Change - Enthusiastically participates in new change initiatives and programs; focuses on
- reasons why changes will work and how they will be beneficial
- Supporting Organizational Goals - Actively supports organizational goals and values; demonstrates
- enthusiasm toward the company's goals and mission; aligns actions around organizational goals
- Working with Diverse Populations - Shows respect for the beliefs and traditions of others;
- encourages and promotes practices that support cultural diversity; discourages behaviors or practices
- that may be perceived as unfair, biased, or critical toward people with certain backgrounds
Education
High School Diploma or Equivalent
Two years of work related experience or an equivalent combination of education and experience.
Company:Tech Providers Inc.Location:Columbus - Georgia - United StatesJob Types:ContractPost Date:October 27, 2021Valid Through:November 26, 2021