Classification: Customer Service Representative
Compensation: DOE
Do you like the idea of working in a dynamic, rapidly changing call center? You might be interested in this Customer Service Representative position via Robert Half in the Pharmaceutical field. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This could be the long-term contract / temporary to hire Customer Service Representative position you're looking for, if you can work in Mahwah, New Jersey!
How you will make an impact
- Handle incoming telephone calls
- Manage the fielding and sending of important written business correspondence
- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
- Deliver outstanding, friendly customer service in a timely fashion- Demonstrated ability to interact effectively with internal and external partners and clients/customers
- 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
- Proficient with computers and technology platforms
- Excellent oral and written communications skills
- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- Proficiency with Microsoft office applications
- Excellent customer service and office administrative skills
- Foundational knowledge in Maintain Calendar
- Arranging Travel experience required
- Arranging Travel experience desired
- Experience with Coordinating Events
- Strong familiarity with Maintain Calendar
- Adeptness in meeting coordination and planning
- Excellent problem-solving skills
- Supportive, positive attitude with a professional demeanour applied to all tasks
- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
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