Your Impact
The Client' Multimedia Operation Control Centre (MOCC) supports audio and video conference meetings for the firm globally operating 24/7 and 365 days a year.
The team work in a high paced environment supporting hundreds of events every single day. Events can range in complexity from a simple point to point call, up to a Townhall connected to every Client office across the globe.
We also have an internal Audio Bridge providing Operator assistance for calls happening at any time of the day or night
The team acts as a support desk taking queries and resolving issues raised by users anywhere in the world and covering a broad range of multimedia products.
Working in the MOCC team is an opportunity to experience the high paced and dynamic environment of Client. The ability to multitask, think on your feet and maintain a highly professional presence while working in this team will be crucial to your success.
You will also have the chance to work alongside highly motivated and experienced engineers, work with and contribute to the integration of cutting edge technology.
Our impact:
Division Description:
The Technology Division
Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.
How you will fulfill your potential
Work as a service desk analyst to process multimedia requests such Audio and Video Conferences/events.
Resolve Audio Conference (AC) and Video Conference (VC) booking issues.
Communicate effectively with a diverse group of clients.
Set up, monitor and manage audio & video conferences remotely.
Process email and ticket requests efficiently and in a timely manner.
Act as an audio conference operator for high profile Operator Assisted calls.
Coordinate preventative maintenance and troubleshooting for AV infrastructure
Skills:
Skills & experience we're looking for:
Basic qualifications:
Strong verbal and written communication skills
Strong analytical skills and quality conscious
Ability to adapt to new programs and applications
Technically strong on the Audio and Video equipment & technology
Experience of working in a "hands on" role with Audio Visual products and Video bridges
Works well under pressure
Portrays the highest level of professionalism
Accurately document instances of hardware failure, repair, installation, upgrade and removal
Ability to have sound judgment in prioritizing tasks accordingly. Must be multi-task oriented
Works well within a team and with clients at all levels
Complies with given standards, policies and procedures
Preferred qualifications:
The use of software based web conferencing programs such as Lync, Skype, WebEx, Zoom
Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years
Education:
High School Diploma
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.