· Operations Development and Learning Management is looking for a business analyst to assist in migrating content from SharePoint, RoboHelp, and process flows to a Knowledge Management System. The Knowledge Management System is called KMS Lighthouse.
· Validate content migrated to new system successfully and within style expectations. Fix content that did not move to new system successfully.
· Analyze and draw conclusions from large sets of data using Excel or Access.
· Interface with vendor and Client IT to resolve technical issues for new system.
· Track updates made in current tools (SharePoint and RoboHelp) and make updates in new system.
· Collaborate with a team of individuals to develop process flows to lead customer service representatives on how to probe effectively to answer member questions completely.
· Other tasks as assigned.
Requirements
· Top 3 Required Skills/Experience:
o Advanced Excel capabilities (candidate is very comfortable with Pivot tables and advanced Excel formulas).
o SharePoint Online Experience in an administrator role.
o Self-starter and ability to work independently. (For example, team leader asks contractor to investigate a problem and provide suggestions for resolution. Contractor is able to use resources available to him/her to investigate and come back with suggestions for resolution.)
· Organizational or Project leadership
· Data analysis experience
· Bachelor's Degree - English, Journalism, Communication, or any computer science/IT degree.
Preferred Skills:
· Working in a Knowledge Management System
· Developing process maps and workflows
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.