CSR – 2 years of healthcare and/or customer service experience.
Call Center Environment is Plus
Hours: Varies: open 7am-7pm staggered shifts, possible weekends
Job Requirements
- Maintain customer service related information for customer accounts
- Providing high quality customer service
- Help resolve escalated customer issues
- Resolve customer product or service issues
- Support all customer service teams
- Provide strong customer service and positively resolve all customer issues
- Addressing highly escalated customer concerns or critical customer accounts
- Receive inbound calls to resolve routine and escalated customer service issues
- Ensure highest customer service standards
- Resolve high-level customer issues
- Promote company by providing superior customer service
- Respond to escalated customer service issues to ensure proper resolution
- Provide leadership to customer service representatives, including training and customer problem resolution
- Provide quality customer service on every contact
- Adhere to company customer service procedure
- Assist customers with billing inquires while maintaining outstanding customer service
- Providing trade ally customer service
- Resolve customer problems and complaints
- Communicating and resolving customer inquiries
- Drive activities that ensure superior customer service
Company:HonorVet TechnologiesLocation:Alhambra - California - United StatesJob Types:ContractPost Date:November 2, 2021Valid Through:December 1, 2021