Job Title: System Engineer/ Helpdesk Analyst
Years of Experience: 3+ years of IT experience
Job type: 6 Months (possible extension)
Target Start Date: October 2021
Company: Alibaba Group (U.S.) Inc.
Location: 525 Almanor Ave, Suite 400 Sunnyvale California 94085 United States (Remote)
Pay Rate: $37.00/hour - $45.00/hour on Experis' W-2 + Experis' subsidized Consultant Benefits
No C2C/Corp-to-Corp
must be authorized to work in US
About the company:
The Enterprise Intelligence Business Unit is the architect of Alibaba internal collaboration and operating platform. It is the incubator of technology innovation and first-time applications of real-life practical scenarios. It is responsible for all internal systems including personnel EHR, administration, finance, procurement, IT services, assets, workflow, Aliwork collaboration system, Alilang, and office networks. We promote organizational upgrade, enhance business collaboration and operation efficiency, and upgrade the sense of science and technology at the workspace. We are committed to building a World-Class enterprise online collaboration and organization operating management platform!
- Our Mission: Make Work Easy and Happy
- Our Vision: Build a World-Class Enterprise Operation Management Operating System
- Our Culture: Think Big, Go Deep, Make Difference
Job Description:
As a System Engineer, you will work cross-functionally to support our international business and users across different locations across Europe; support basic office IT infrastructure, provide IT services and IT assets management.
Responsibilities:
- Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system
- Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity
- Deliver IT orientation to new employees with our client's standards and provide regular user trainings to improve user productivity
- Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.
- Manage IT assets in the region and ensure accuracy of IT assets management
- Manage outsourced engineers to deliver IT services up to our client's standards
- Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region
- Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support
Job requirements:
- 3+ years of desk side work experience in large enterprise companies
- Diploma in computer science or equivalent experience in IT
- Strong knowledge in User & VIP Support and ITIL methodology
- Familiar with Mac and Window OS system
- Pleasant with good telephone manner, mature and independent
- Able to work under pressure, self-motivated, strong problem solving and analytical skills
- Strong data analytic, communication & interpersonal skills
- Strong customer service sense with a humble attitude
- Willingness to take initiatives, hands on and result driven
- Quick learner and ability to embrace change
- MCP certified
- Proficiency in both spoken and written English
Preferred/Ideal Requirements:
- Proficiency in both spoken and written Mandarin