A Support Technician is responsible for all Technology at the operating location(s) in order to conduct business. Individual must be able to work unsupervised and have strong communication and reporting skills at the local and corporate levels. Individual must possess strong soft skills and a customer service focused background. This position requires a level of technical expertise across multiple skill sets to address and resolve customer issues in an acceptable timeframe. Individuals must have solid knowledge of PCs, peripherals, networks, servers, and telecommunications. The Support Technician is responsible for quickly diagnosing and resolving technical problems and/or challenges. Where applicable, may be required to participate and represent Technology in local management meetings.
- 3-5 years of IT experience preferred
- Excellent people skills
- Familiar with Windows 7, 10
- Familiar with Multiple platforms/devices - Mobile phones, Tablets, laptops, PCs, network equipment, WIfi
- Familiar with PC imaging processes - (ie PXE, Thumbdrive)
- Effective multitasking
- Effective prioritizing
- Time management