Crandall Independent School District is a 5-A school district fully accredited by the Texas Education Agency. We provide each student an exceptional education, in an inspiring environment, with caring people. We are a progressive, academically focused learning community that keeps student achievement at the forefront of everything we do. We are continually looking for quality people to become part of our learning community. Whether you are a first year teacher or a seasoned veteran, there is a place for you in Crandall ISD!​​
We are currently looking for a Email Chat Representative & Call Center Support who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts†when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a client support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Types: Full-time, Part-time, Contract
Pay: $18.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Work from home
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
- Signing bonus
Education:
- High school or equivalent (Preferred)
Work Location: Remote