We are a US-based house cleaning company looking for a full-time, home-based customer support agent to work with our customer support & sales department.
Your daily responsibilities would include:
1. Send a daily report detailing completed and ongoing tasks.
2. Take inbound sales calls, customer requests and/or complaints, and make outbound calls.
3. Respond to customer questions via phone call, email, live chat, Facebook Messenger, or SMS.
4. Provide service quotes & make sure to do a follow-up with the leads.
5. Book new jobs, reschedule &/or update service jobs in our booking calendar system.
6. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
We are invested in our agent's success. You will go far if you are:
- A fast learner
- A great communicator
- Calm and collected under pressure
- Can help us optimize our current processes
- Be a self-starter
This is a part-time position but could be full-time after 90 days. You need to have excellent English skills.
Work hours are Monday to Friday 8:00 am to 4:00 pm, Saturday 8:00 am to 2:00 pm Pacific Standard Time.
We provide performance bonuses every 3 months.
If accepted, you will be provided with training to help respond to customer queries via phone call, email, live chat, Facebook Messenger, & SMS.
Job Types: Part-time, Contract
Pay: $10.00 - $17.00 per hour
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Weekend availability
Supplemental Pay:
- Bonus pay
Application Question(s):
- Have you ever had to make outbound calls to schedule an appointment?
Education:
- High school or equivalent (Preferred)
Work Location: Remote